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PrismRoute™

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Choose the form you need to fill out:

Help+

 

Welcome to the HELP+ page, where you'll find all the necessary forms, including contact forms for both members and the public.

 

Our mission is to support the community by providing case studies, solutions to common problems, and a variety of learning materials such as tutorials, videos, and user manuals.

 

In the near future, you’ll also have the opportunity to join our forum, a collaborative space where members can engage and share insights.

 

Please note that some forms and resources are available exclusively to members for enhanced access. We are dedicated to providing valuable tools for your success. Should you need assistance, our team is here to help.

  • PrismRoute™ Forms - 10DLC

    10DLC stands for 10-Digit Long Code. It is a messaging system designed specifically for businesses to send Application-to-Person (A2P) text messages using a standard 10-digit phone number, similar to those used for personal communication.

    Key Features of 10DLC:

    • Local Presence: 10DLC allows businesses to use a local number, providing a more personal touch and increasing trust with customers.

    • High Throughput: Unlike traditional long codes, which are limited in terms of message volume, 10DLC supports higher throughput, making it more suitable for business communications.

    • Regulation and Compliance: 10DLC is regulated by mobile carriers, requiring businesses to register their messaging campaigns. This ensures compliance with anti-spam regulations and helps protect consumers from unwanted or fraudulent messages.

    When is 10DLC Mandatory?

    10DLC became mandatory in the U.S. as of March 2021. All businesses that use long codes to send A2P messages must register their numbers and campaigns through the 10DLC system. Unregistered numbers or campaigns may face increased message filtering, delays, or even fines from carriers.

    For businesses, transitioning to 10DLC is crucial to ensure that their messages are delivered efficiently and remain compliant with carrier requirements.

    -------------------------------------------------------------------------------------------------

    Before you begin, please gather the messaging-enabled numbers you've already purchased from PrismRoute™ that you wish to assign to the campaign you're creating.

    Please be aware that carriers and DCA (Direct Connect Aggregator) have implemented additional vetting checks for Brands and Campaigns to support ongoing efforts against fraudulent or SPAM-related messaging.

    Messaging-enabled numbers will not be able to send or receive messages until the 10DLC registration is complete. Please Read our Terms and conditions- Privacy notice.

    This service is available only in the United States and Canada.

    🔴 This form is secure.

    While all PrismRoute™ records are stored encrypted on the disk of our database machines, we take additional precautions for sensitive data, such as Personally Identifiable Information (PII). Our policy includes adding an extra layer of protection to this data at the application level, ensuring enhanced security.

    Please note that we cannot assist you unless you accept the terms and conditions.

  • An authorized person is someone legally empowered to act on behalf  of the company or organization.

    Alternative email and phone number should not be the same as the main email and main phone number.

    Country of Residence
    Are there any exceptions for working on certain working days?

    Working on Weekends?
    Yes
    No
    Are you porting number(s)?
    Yes
    No
    Address on file (the same):
    Yes
    No (PleaseProvide):
    Do you prefer to have different CNAM?
    No
    Yes

  • Check Payment Authorization Form

    ___________________________________________________________

    Important Notice: Please Read

    This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

    Only checks from US banks are accepted.

    We also accept money orders if this form is filled out.

    Please note:

    • We do not accept cash at our office locations or keep cash on-site.

    • All checks should be made payable to Prismroute.

    • In the memo section, you can write the invoice number, but please do not write it in the specified field on the form.

    • Ensure you input your account number correctly. You can find it on your invoice or by contacting us at crm@prismroute.com.

    • You should fill out this form whether you are logged in or not.

    • Fields marked with a lock icon (🔒) are secured with an additional layer of protection to safeguard Personally Identifiable Information (PII) such as addresses, account information, and bank details.

    • All checks should be sent to our Administration Office. Please do not send checks to other locations.

    • All information on this form is secured.(Read the Privacy Notice)

    • Please send check to this address:


      610 Market Street, Ste 104 Kirkland, WA 98033

    ___________________________________________________________________

    1-Fillers' Information


    Enter your account number (choose the first part and enter the remaining digits).

    Choose the first part of your account number as shown on your bill, invoice, or agreement.

  • Digital Receptionist

    Please Read !

    After we complete the initial setup of your phone system online, you can change and upload anything you need at any time.


    This setup is designed to get your phone system up and running quickly. You can visit our 'Help Plus' section to find videos and guides on how to change greetings, update options, and more.

    Additionally, we offer up to 3 changes per year free of charge after your setup is approved.


    Please note that adding new options or sub-options beyond the initial setup will incur a fee of $50 per item.

    If you have a maintenance agreement with us, the details of your included services and changes are outlined in your agreement.

    A Digital Receptionist, also known as an IVR (Interactive Voice Response), is a powerful tool for managing incoming calls.

    It greets callers with a professional message and provides them with a menu of options, such as connecting to specific departments, individuals, or services. This ensures callers are directed efficiently to the right destination, enhancing customer experience and streamlining communication.

    IVR (Interactive Voice Response) Description

    Our IVR system allows you to set up a professional and personalized voice menu for your business. You can choose to upload either a text file or an audio file for your IVR prompts:

    1. Text File: If you upload a text file, we will generate high-quality audio using advanced AI technology. This service is available at no additional cost for up to 6 menu options. You can customize the voice style, tone, and language to match your brand’s identity.

    2. Audio File: If you already have a pre-recorded voice file, simply upload it, and we will integrate it seamlessly into your IVR system.

    For users who upload a voice file but don’t have an audio file prepared, our AI can create one for you without any extra charge. This ensures your IVR is functional and professional without requiring additional effort on your part.

    Our system is designed to provide flexibility and ease of use while maintaining a high-quality experience for your customers.

Questionnaire (New customer)

At PrismRoute, we value communication and efficiency. Our forms make it easy for you to submit your information and get in touch with us. We're here to answer any questions you have and help you find the right solutions for your business. Don't hesitate to fill out our questionnaire and start your journey with PrismRoute today.

An authorized person is someone legally empowered to act on behalf  of the company or organization.

Alternative email and phone number should not be the same as the main email and main phone number.

Country of Residence
Are there any exceptions for working on certain working days?

Working on Weekends?
Yes
No
Are you porting number(s)?
Yes
No
Address on file (the same):
Yes
No (PleaseProvide):
Do you prefer to have different CNAM?
No
Yes

PrismRoute™ Forms - 10DLC

10DLC stands for 10-Digit Long Code. It is a messaging system designed specifically for businesses to send Application-to-Person (A2P) text messages using a standard 10-digit phone number, similar to those used for personal communication.

Key Features of 10DLC:

  • Local Presence: 10DLC allows businesses to use a local number, providing a more personal touch and increasing trust with customers.

  • High Throughput: Unlike traditional long codes, which are limited in terms of message volume, 10DLC supports higher throughput, making it more suitable for business communications.

  • Regulation and Compliance: 10DLC is regulated by mobile carriers, requiring businesses to register their messaging campaigns. This ensures compliance with anti-spam regulations and helps protect consumers from unwanted or fraudulent messages.

When is 10DLC Mandatory?

10DLC became mandatory in the U.S. as of March 2021. All businesses that use long codes to send A2P messages must register their numbers and campaigns through the 10DLC system. Unregistered numbers or campaigns may face increased message filtering, delays, or even fines from carriers.

For businesses, transitioning to 10DLC is crucial to ensure that their messages are delivered efficiently and remain compliant with carrier requirements.

-------------------------------------------------------------------------------------------------

Before you begin, please gather the messaging-enabled numbers you've already purchased from PrismRoute™ that you wish to assign to the campaign you're creating.

Please be aware that carriers and DCA (Direct Connect Aggregator) have implemented additional vetting checks for Brands and Campaigns to support ongoing efforts against fraudulent or SPAM-related messaging.

Messaging-enabled numbers will not be able to send or receive messages until the 10DLC registration is complete. Please Read our Terms and conditions- Privacy notice.

This service is available only in the United States and Canada.

🔴 This form is secure.

While all PrismRoute™ records are stored encrypted on the disk of our database machines, we take additional precautions for sensitive data, such as Personally Identifiable Information (PII). Our policy includes adding an extra layer of protection to this data at the application level, ensuring enhanced security.

Please note that we cannot assist you unless you accept the terms and conditions.

Check Payment Authorization Form

___________________________________________________________

Important Notice: Please Read

This form is separate from your account and is designed for clients who send checks for their invoices instead of using online payment tools.

Only checks from US banks are accepted.

We also accept money orders if this form is filled out.

Please note:

  • We do not accept cash at our office locations or keep cash on-site.

  • All checks should be made payable to Prismroute.

  • In the memo section, you can write the invoice number, but please do not write it in the specified field on the form.

  • Ensure you input your account number correctly. You can find it on your invoice or by contacting us at crm@prismroute.com.

  • You should fill out this form whether you are logged in or not.

  • Fields marked with a lock icon (🔒) are secured with an additional layer of protection to safeguard Personally Identifiable Information (PII) such as addresses, account information, and bank details.

  • All checks should be sent to our Administration Office. Please do not send checks to other locations.

  • All information on this form is secured.(Read the Privacy Notice)

  • Please send check to this address:


    610 Market Street, Ste 104 Kirkland, WA 98033

___________________________________________________________________

1-Fillers' Information


Enter your account number (choose the first part and enter the remaining digits).

Choose the first part of your account number as shown on your bill, invoice, or agreement.
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