PrismRoute™

Welcome to PrismRoute™. By using our services, you agree to comply with and be bound by the terms outlined in this Privacy Policy. If you do not agree to these terms, please refrain from accessing or using our services.

At PrismRoute™, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, process, and manage your personal information.

1. Information Collection

We collect various types of information from our visitors and customers, including:

a. Personal Information

• Details Collected: Name, email address, phone number, and other contact details submitted through our website forms.

• Usage Context: Used to personalize and improve your experience with our services.

b. Usage Data

• Details Collected: Information about how you interact with our website, such as IP address, browser type, pages visited, and the time and date of your visit.

• Purpose: Analyzes website usage patterns to enhance site functionality and user experience.

c. Cookies

• Details Collected: Small data files stored on your device to enhance browsing experience and personalize services.

• Types of Cookies:

  • Site Functionality Cookies: Help navigate the site and use features.

  • Site Analytics Cookies: Used to measure and analyze customer interactions.

  • Targeting or Advertising Cookies: Provide relevant advertisements.

• Management: You can manage cookies through your browser settings, though disabling them may limit some site features.

d. Information Shared with Third Parties

• Policy: We do not share your mobile information or personal data with third parties or affiliates for marketing or promotional purposes.

• Exclusion: All categories of collected data exclude text messaging originator opt-in data and consent, which will not be shared with any third parties under any circumstances.

e. Porting Information

• Details Collected: Necessary information for number porting.

• Usage: Used exclusively for number portability processes.

2. Purpose of Data Collection

We collect and use your information to:

• Provide and improve our services: Ensuring quality service and technical support.

• Respond to inquiries and communicate with you: For customer service, updates, and assistance.

• Customize your experience: Tailoring interactions based on your preferences.

• Analyze website usage: Optimizing content and offerings.

• Ensure security and prevent fraud: Protecting our website and systems.

3. How We Use Your Information

• Service Provision: To set up, manage, and support the services you’ve requested.

• Billing: Processing payments, managing subscriptions, and sending billing-related communications.

• Compliance: Meeting legal obligations for emergency services such as E911 in the US and Canada, or 999 in the UK.

4. Data Security

We use encryption and other industry-standard security practices to protect your data. Access is restricted to authorized personnel only. While we strive to secure your information, no transmission or storage method is completely secure.

5. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: Trusted third parties who assist in website operations and service delivery, under strict confidentiality agreements.

• Porting Providers: Sharing necessary information for number portability.

• Emergency Services: Required for compliance with emergency service regulations (911/999).

• Legal Requirements: Disclosure may be necessary under US federal law or the state laws of Washington and California, including two-party consent requirements for call recording in some jurisdictions.

6. SMS and MMS Communications

By providing your mobile phone number and opting in to receive SMS and MMS messages from PrismRoute™, you agree to the following terms:

a. Nature of Messages

• Content: You will receive SMS and MMS messages related to service updates, promotional offers, and other relevant information from PrismRoute™.

• Advertising Restriction: We will not use your phone number for advertisements unrelated to service recommendations, security alerts, updates, system maintenance notices, two-step verification, or QR codes for service access.

b. Opt-In Consent

• Consent Requirement: By providing your mobile number and checking the consent box on our opt-in form, you give explicit permission for SMS and MMS communications.

c. Frequency of Messages

• Frequency: Message frequency will vary based on service interactions and promotional campaigns.

d. Opting Out

• Process: You can stop receiving SMS and MMS messages at any time by replying "STOP" to any message. Note that opting out may limit notifications on security alerts and system updates.

e. Data Privacy

• Policy: Your mobile number and associated personal information are managed under this Privacy Policy. We do not share mobile information or personal data with third parties for marketing or promotional purposes.

7. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of any such collection, we will promptly delete the data.

8. Fair Usage Policy

To ensure high-quality service for all users, PrismRoute™ enforces the following fair usage limits:

a. General Usage Limits

• Residential Accounts: Limited to 3,000 to 4,000 minutes per month for incoming and outgoing calls, excluding extension-to-extension video calls.

• Commercial Accounts: Limited to 6,000 minutes per month per line for incoming and outgoing calls, excluding extension-to-extension video calls.

b. Extension-to-Extension (Ext-to-Ext) Limits

• Audio Calls: Ext-to-ext audio calls are limited to 60 minutes per session (for up to 2 extensions per session) and a maximum of 10,000 minutes per month for a total of 25 extensions. Excessive audio call use beyond this limit will incur additional charges.

• Video Calls / Meetings: Ext-to-ext video calls and meetings are capped at 60 minutes per session (for up to 2 extensions) and a maximum of 5,000 minutes per month. Usage beyond this limit may incur additional charges or temporary throttling.

• Idle Time: Ext-to-ext calls (audio or video) will automatically disconnect after 20 minutes of idle time to conserve bandwidth and system resources.

c. Data Usage Limit for Ext-to-Ext Transactions

• Monthly Data Cap: Data usage for ext-to-ext transactions is limited to 90 GB per month. Excessive data consumption beyond this cap may result in additional charges or temporary bandwidth restrictions.

d. Overage Charges

• Residential Accounts: Additional charges apply for usage exceeding allotted minutes, with escalating costs based on overage.

• Commercial Accounts: Similar overage charges apply, with options to add extra minutes or lines for an additional fee.

e. Policy Enforcement

• Enforcement: PrismRoute™ reserves the right to enforce these limits to ensure consistent service quality. Users consistently exceeding their limits may experience temporary throttling or restrictions and will be notified of additional charges due to overuse.

f. Intent of the Policy

• Purpose: This Fair Usage Policy is in place to protect all users from service degradation and to maintain a balanced and fair network experience. The policy allows PrismRoute™ to effectively manage network resources and ensure optimal performance for all customers.

9. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

• Access: Review your personal information.

• Correction: Request corrections to inaccuracies.

• Deletion: Request deletion of your information.

• Opt-Out: Opt-out of specific data processing activities.

• Complaints: Lodge a complaint with a supervisory authority.

10. Data Security

We implement various security measures, including encryption, access controls, and secure data storage, to protect your personal information. While we work to secure your information, no method is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and we encourage regular reviews. Your continued use of our website and services signifies acceptance of any updates.

12. Contact Information

If you have questions, need assistance, or wish to exercise any rights regarding this Privacy Policy, please reach out to us at:

• Email: legal@PrismRoute.com

• Phone: +1 (425) 484-0991